Refund policy

You can contact us for any questions at hello@apseyfarms.com.

Product Returns

Once meat leaves our farm, we are not able to accept returns. When dealing with a perishable product, ensuring that the cold chain was never broken is required. When it leaves our hands, we are unable to guarantee that the product is safe for resale. For more details, see the Shipping & FAQs page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the package is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Product Refunds for "Tough Meat"

We're farmers, and we work hard to get our customers humane, regenerative meats in a convenient and timely manner. All of the animals we raise are the opposite of "fast food."

For example, the grass-fed beef you put in your cart was 3+ years in the making. A cow is pregnant for 280+ days, and then once a calf is born, it will grow for over two years before we process it for its meat. So, please remember this in your kitchen while you are preparing those burgers and other cuts. You can mess up over three years of hard work in under three minutes. As a result, we can't give perpetual credits for complaints which we feel were caused by lack of knowledge or carelessness in the kitchen. Grass-fed, pasture-raised meat is lean and we strive to provide you with cooking tips and advice in your first order, so please read it.

Thank you for those that understand the taste and cooking difference between pasture-raised and conventionally-raised meat.