Shipping & FAQs
WHERE DO YOU DELIVER?
Please note: our shipping window will expand again in the colder months. We strongly encourage our customers further away to stock up as much as possible while able.
IS THERE A MINIMUM ORDER AMOUNT?
We ask you place a minimum order of $75 (before shipping) for delivery to help justify the cost of our ice and packaging materials.
WILL MEAT ARRIVE FROZEN?
Our meat is flash frozen and individually packed in an eco-friendly cooler. We include ice packs to ensure it remains frozen. The meat should be cold to the touch when it arrives.
Our goal is to always get the products to you frozen. However, during the warmer months we cannot guarantee that every cut in your box will remain completely frozen if you live outside of the Midwest. Your meat may arrive frozen, partially frozen/partially thawed, or completely thawed.
In accordance with USDA Freezing and Food Safety Guidelines, meats that are refrigerator cold and/or partly frozen can be placed into the freezer for later use. There is no food safety issue for meats that come in refrigerator cold to partially frozen, just place them in the freezer upon arrival and enjoy later.
You should, however, discard any meat that is above 40 deg F. If any of your items don’t meet our guidelines, please let us know so we can make this right.
WHEN WILL MY BOX ARRIVE?
For shipments, we ship boxes Mondays and Tuesdays to reduce the likelihood of getting caught over the weekend. Your package will arrive 1-3 days after shipping. You will receive a tracking # the day your box ships.
If you would like to delay your shipping to the following week or a specific date please add your request in the ‘note to seller’ box at checkout. Otherwise, all orders will be processed and shipped as soon as possible in the order they were received.
All orders received are processed immediately and will be packaged and shipped at the earliest convenience. If you would like to cancel your order or combine multiple orders, please contact Customer Service at firstname.lastname@example.org as soon as possible. We will do our best to accommodate you to the best of our ability, however, if the order has already been processed and packaged, changes may not be possible. In the event that you receive an incorrect item, or an item is missing from your order, please reach out within two business days, and we will be sure you are taken care of!
Quality is our priority and our meat is flash frozen at the peak of freshness. All orders are individually packed in a box with insulated bag. We calculate the ice needs for each individual address and our goal is to always get the products to you frozen. However, we cannot guarantee that every cut will remain completely frozen. As long as the meat is cold to the touch, products have not been compromised. If any of your items are warm, please let us know so we can make this right.
We have chosen to trust UPS to deliver all orders. You will receive three confirmations: an order confirmation immediately upon purchase, a confirmation when your order is being packed and a confirmation when your order has been picked up by UPS. All packages will be left without a signature and can be delivered as late as 8pm.
P.O. box addresses are not accepted. We are not responsible for incorrect addresses or mistakes entered in shipping details. Any shipping instructions should be entered into the ‘note to seller’ section at checkout (NOT in the address section). We will forward shipping instructions onto UPS, however, we cannot guarantee drivers will follow instructions.
IS THERE AN ORDER DATE CUT OFF?
To receive your order on a given week, we ask that you place your order before 11:59 pm on Monday of that week.
DO YOU OFFER BULK DISCOUNTS?
We now offer bulk options for our pork and beef. For discounts on a month to month basis, check out our 'Subscribe & Save' feature. You can select this option for any of our Value Bundles. You can also 'Build your Own' cart and shop the current SALE offerings.
WHAT MAKES OUR PRODUCTS DIFFERENT FROM THE GROCERY STORE?
Our livestock live 24/7 outside on pasture. That is not true for 99.9% of chickens, finished cattle, and hogs in the US; even free-range or organic chickens spend the vast majority of their lives indoors. Whereas, we rotate our livestock to fresh pasture daily, which eliminates the need for vaccinations and helps put manure where it belongs. The feed is clean and our meat is higher in all nutritional values.
IS YOUR MEAT DRY-AGED?
Our 100% grass-fed beef roasts and steaks are dry-aged for 10-14 days after USDA-inspected slaughter to enhance tenderness and flavor. However, the beef organs and suet are frozen soon after slaughter. Our pork and chicken is also NOT dry-aged and frozen shortly after processing.
WHAT DO YOU FEED YOUR CHICKENS AND PORK?
Our chickens and pigs are pastured everyday, all day, morning and night - as well with access to grass, bugs, worms and they are also fed a supplemental organic, corn-free, soy-free, chicken feed.
ARE YOUR CATTLE FINISHED WITH GRAIN?
Never. Our cows are 100% grass fed and finished. From the moment our animals are weaned from their mothers, they consume high-quality forage for the rest of their lives. Grass finished cows contain more nutrients, such as phytonutrients, since the animals consume grasses with a wide array of nutrients. We are what we eat!
WHAT DO THE COWS EAT DURING THE WINTER?
When snow makes grazing impossible, we feed our cattle hay. Our hay is a diverse mixture of pasture grasses harvested and stored once dry made ourselves. Most of which is baleage: fresh pasture grass cut at optimal freshness, stored and vacuum packaged while moist to preserve nutrients.
DO YOU GIVE ANTIBIOTICS OR HORMONES?
No. None of our animals processed for human consumption are given antibiotics nor artificial hormones. (If the animal must be treated with antibiotics to save their life, they are pulled from our finishing program.)
DO YOU USE VACCINES?
We do NOT vaccinate our beef, chicken, and pork raised at Apsey Farms. Our partner farm that produces the 100% Grass-Fed Wagyu-Angus Beef DOES vaccinate their cattle so we recommend not purchasing any of the beef listed as “Wagyu-Angus” if you would like to avoid vaccinations.
STILL HAVE QUESTIONS?
Email us at email@example.com or message us on the bottom right of this screen.